Privacy Policy

Last updated: 31 January 2025

1. Introduction

Welcome to the Tuition Management App ("App") operated by Sifu Cemerlang ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

2.1 Account and Registration Information

• Parents: Name, email address, phone number, password, and notification preferences
• Students: Name, username, email, phone number, date of birth, gender, school name, academic level, selected subjects, package selection, and optionally: learning style preferences

2.2 Profile Information

• Name, email, username, phone number, profile photo (avatar), date of birth, and gender

2.3 Billing and Payment Information

• Invoice numbers, payment amounts, payment history, and payment method information
• Note: We do not directly store credit card numbers in the App. Payment processing is handled through our secure backend systems.

2.4 Device and Technical Information

• Device ID (Android ID or iOS Identifier for Vendor)
• Device type (Android/iOS), device model, manufacturer, and operating system version
• This information is used for device approval and multi-device login management

2.5 Authentication and Session Data

• Encrypted authentication tokens stored locally on your device
• User role and session data necessary for app functionality

2.6 Children/Student Data (for Parent Accounts)

• Student names, enrollment information, attendance records, grades, schedules, assignments, and subscription status

2.7 User-Generated Content

• Feedback and support messages you submit through the App

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the tuition management service
• Create and manage your account
• Process registrations for parents and students
• Display billing, invoices, and payment information
• Manage device access and approve new device logins
• Send notifications (e.g., payment reminders, session updates)
• Respond to your feedback and support requests
• Improve and optimize the App
• Comply with legal obligations

4. Biometric Authentication

The App offers optional biometric login (fingerprint or face recognition). Biometric data is processed locally on your device and is never transmitted to our servers or stored by us. We only use the result of authentication (success/failure) to unlock your session.

5. Data Storage and Security

We implement appropriate technical and organisational measures to protect your data:

• Sensitive data (tokens, credentials) is stored using encrypted secure storage on your device
• Data transmitted between the App and our servers uses HTTPS encryption
• Access to our backend systems is restricted and authenticated

6. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: With trusted third parties who assist us in operating our App and backend services (e.g., hosting, database management)
• Legal requirements: When required by law, court order, or government authority
• Protection of rights: To protect our rights, your safety, or the safety of others

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may retain certain data after account deletion as required by law or for legitimate business purposes (e.g., financial records). You may request deletion of your personal data by contacting us.

8. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at the email address provided below.

9. Children's Privacy

The App may collect information about students under the age of 18 in the context of tuition management. This data is collected with parental consent when parents register their children. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us immediately.

10. Third-Party Services

The App connects to our backend API for data storage and retrieval. We do not use third-party analytics or advertising SDKs within the App. Images may be cached locally for performance using standard caching mechanisms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Sifu Cemerlang
Phone: 0126034506